PRIVACY POLICY

STK Property Management is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information you voluntarily provide, such as:

Name
Email address
Phone number
Postal address
Property details when submitting enquiries
Any information provided through contact forms or service requests

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on the site
Cookies and usage data

1.3 Cookies & Tracking Technologies

We may use cookies and similar technologies to:

Improve your browsing experience
Analyse website traffic
Personalise content
You can choose to disable cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

Provide and manage property management services
Respond to enquiries and customer support requests
Process tenancy applications or maintenance requests
Improve website functionality and user experience
Send service updates or relevant communications
Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Legal Basis for Processing (UK GDPR)

We process personal information under the following lawful bases:

Consent – when you submit forms or opt-in to communications
Contract – when we provide property management services
Legitimate Interests – improving operations, fraud prevention
Legal Obligation – compliance with UK property and tenancy laws

4. Sharing Your Information

We may share your information with:

Trusted service providers (e.g., contractors, IT support)
Professional advisers (e.g., legal, financial)
Government bodies when required by law (e.g., HMRC, local councils)

All third parties are required to protect your data and use it only for specified purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from:

Loss
Misuse
Unauthorised access
Disclosure
Alteration
Destruction

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes for which it was collected, including:

Service delivery
Legal, accounting, or reporting obligations

Retention periods comply with UK GDPR and relevant property legislation.

7. Your Rights (UK GDPR)

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time

Anti-Money Laundering (AML) Policy

STK Property Management Ltd is committed to preventing money laundering and financial crime. We carry out proportionate identity and ownership checks on landlords and business partners in line with UK anti-money laundering legislation. All transactions are monitored, records are retained securely, and any suspicious activity is reported to the appropriate authorities.

The full policy can be found using this link:

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Equality & Safeguarding Policy

We are committed to providing fair, inclusive, and safe housing services. We do not discriminate under the Equality Act 2010 and take particular care when working with vulnerable tenants. Safeguarding concerns are taken seriously and escalated to the appropriate authorities where required, with tenant safety always taking priority.

The full policy can be found using this link

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Complaints Procedure

STK Property Management Ltd aims to deliver a high standard of service. If something goes wrong, we encourage complaints so we can put things right. All complaints are acknowledged promptly and handled fairly, transparently, and in line with our redress scheme.

The full policy can be found using this link:

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